Customize Customer Portal Branding

Portal Branding Overview

The customer portal can be fully white-labeled to match your MSP brand, ensuring customers see your company - not LanternOps.

Accessing Branding Settings

Log into LanternOps
Click Settings → Portal Branding
Configure your brand elements

Logo Configuration

Upload Your Logo:

Recommended size: 240x60px (transparent PNG)
Maximum file size: 500KB
Supports: PNG, SVG, JPG

Logo Placement:

Portal header (top left)
PDF reports
Email notifications
Login page

Color Scheme

Primary Color:

Used for buttons, links, accents
Example: #0066CC (your brand blue)

Secondary Color:

Used for highlights, hover states
Example: #00AA44 (your brand green)

Neutral Colors:

Background: White or light gray
Text: Dark gray or black
Borders: Light gray

Preview: Real-time preview shows changes instantly

Custom Domain

Setup Your Domain:

portal.yourmsp.com

DNS Configuration:

Create CNAME record
Point to: portal.lanternops.io
Verify ownership
Enable SSL (automatic)

Timeline: 24-48 hours for propagation

Email Customization

From Address:

From: Your MSP <[email protected]>

Email Footer:

Your company name
Support contact
Physical address
Unsubscribe link (required)

Email Templates:

Welcome emails
Monthly digests
Alert notifications
QBR invitations

PDF Report Branding

Header:

Your logo
Report title
Customer name
Date range

Footer:

Your company name
Contact information
Page numbers
Copyright

Colors:

Match your brand palette
Professional appearance
Print-friendly

Support Contact Information

Portal Footer Shows:

Need Help?
Email: [email protected]
Phone: (555) 123-4567
Hours: Mon-Fri 8am-6pm EST

Help Links:

Link to your knowledge base
Link to your ticketing portal
Link to your main website

White-Label Options

Option 1: Full White-Label

No LanternOps branding visible
Your brand only
Professional appearance
Higher tier pricing

Option 2: Co-Branded

Your primary branding
“Powered by LanternOps” badge
Standard tier pricing
Still professional

Option 3: LanternOps Branded

LanternOps branding
Lower tier pricing
Good for testing

Preview & Test

Before Going Live:

Use preview mode
Check all pages
Test on mobile
Verify emails
Download sample PDF

Test Users:

Create test customer account
Login as customer
Verify branding appears
Check all portal sections

Best Practices

1. Consistent Branding

Match your existing brand:

Use exact logo from website
Match color hex codes precisely
Use same fonts (if possible)
Maintain brand voice

2. Professional Appearance

Ensure quality:

High-resolution logo (not pixelated)
Professional colors (avoid neon)
Readable fonts
Clean layout

3. Mobile Friendly

Test on devices:

iPhone
Android
Tablet
Different screen sizes

4. Customer Communication

Announce Launch:

Subject: Introducing Your New Compliance Portal

Dear [Customer],

We're excited to announce your new compliance and
security dashboard. Log in at portal.yourmsp.com
to see real-time compliance status, security
metrics, and the business value we deliver.

[Login Button]

Questions? Contact us at [email protected]

Troubleshooting

Logo Appears Pixelated:

Upload higher resolution image
Use SVG format for scalability
Minimum 240x60px at 2x resolution

Custom Domain Not Working:

Verify DNS CNAME record
Check TTL settings (lower for faster propagation)
Clear browser cache
Wait 24-48 hours

Colors Don’t Match:

Use exact hex codes from brand guide
Check in light and dark modes
Test print appearance
Verify accessibility (contrast ratios)

Emails Show Wrong Branding:

Clear email template cache
Re-save branding settings
Send test email
Check spam folder

Next Steps

Configure Customer Dashboards - Set up portal content
Set Portal Permissions - Control access
Invite Customer Users - Grant access
Contact Support - Get help