Business Impact Dashboard

Your Business Impact Dashboard provides real-time proof of the business value your MSP delivers every single day. No more wondering “what am I paying for?” - see exactly what you’re getting in measurable business terms.

The Traditional Problem

Most MSPs can’t prove their value:

• 📊 No connection between IT spend and business outcomes
• ❓ “What am I paying for?” has no good answer
• 📧 Only proof of work is ticket counts and time logs
• 📉 Value discussions happen once per quarter (if at all)
• 🤷 No visibility into compliance, security, or risk reduction
• 💰 Hard to justify IT budget when value is invisible

The LanternOps Solution

Automatic, continuous value proof:

• 📈 Real-time business value metrics updated every 15 minutes
• 🎯 Measurable outcomes - compliance controls satisfied, threats blocked, risks avoided
• 💵 ROI calculation - see exactly what you get for what you pay
• 🔍 Complete transparency - services → standards → evidence → value
• 😌 Always current - not outdated quarterly reports
• 📊 Executive-ready - share with board, finance, leadership

How It Works

The Value Translation System

Your MSP’s services connect to industry standards and prove business value automatically:

Your Services
    ↓
Industry Standards (CIS, NIST, HIPAA, etc.)
    ↓
Evidence Collection (automatic from integrations)
    ↓
Business Value Calculation
    ↓
Your Dashboard (real-time proof)

Example Flow:

Service: "Complete Asset Management" ($441/month)
   ↓
Implements: CIS 1.1, 1.2, 1.5 | NIST ID.AM-1, ID.AM-2
   ↓
Evidence: 147 endpoints tracked via NinjaOne (updated 2 hours ago)
   ↓
Business Value:
   ✅ Audit-ready asset inventory (saves 40 hrs/quarter)
   ✅ Identified $22K hardware refresh need before failure
   ✅ Compliance proof for cyber insurance

What Your Dashboard Shows

1. Compliance Value

See your compliance status in real-time:

CIS Controls Framework: 78% Complete (42/54 controls)

✅ Satisfied Controls: 42
   Administrative Safeguards: 18/20
   Physical Safeguards: 10/13
   Technical Safeguards: 14/21

Evidence:
   - 147 endpoints tracked and protected
   - 450 phishing attempts blocked this month
   - 75 servers backed up daily
   - Last restore test: Successful (Nov 1, 2025)

Value Delivered:
   💰 $6,000 saved in audit prep time this quarter
   📋 Audit-ready documentation always available
   ✅ Cyber insurance requirements satisfied
   🛡️ Compliance proof for customers/partners

What This Means:

• You’re 78% compliant with industry standards (not guessing)
• 42 security controls are actively protecting your business
• Evidence is collected automatically (not scrambling during audits)
• $6,000 saved every quarter on audit preparation

2. Security Value

Track threats prevented and risks avoided:

Security Protection Status

Threats Blocked This Month: 450
   Email Security:
      ✅ 428 phishing attempts blocked
      ✅ 22 malware attachments quarantined
      ✅ Zero successful attacks

   Network Security:
      ✅ 1,247 malicious domains blocked (DNS filtering)
      ✅ 89 malware downloads prevented
      ✅ Zero ransomware infections

   Endpoint Security:
      ✅ 147 endpoints protected 24/7
      ✅ Real-time threat monitoring active
      ✅ Automatic malware removal

Value Delivered:
   💰 Average ransomware attack cost: $200,000
   🛡️ One prevented attack pays for 22+ years of service
   ✅ Zero security incidents this quarter
   📊 100% uptime maintained

What This Means:

• 450 threats stopped before they reached your users
• Zero successful attacks means zero downtime from security incidents
• $200K+ in potential losses avoided (average ransomware cost)
• Your MSP’s security services are actively protecting you 24/7

3. Operational Value

See proactive maintenance value:

Operational Excellence

Hardware Lifecycle Management:
   ✅ 12 aging devices identified for replacement
   ✅ 5 warranty expirations prevented
   ✅ 3 hardware failures avoided through proactive replacement

System Health:
   ✅ 23 critical patches applied within 24 hours
   ✅ Zero critical vulnerabilities over 30 days old
   ✅ 100% backup success rate

Downtime Prevention:
   ✅ 3 potential failures prevented
   ✅ 24 hours of downtime avoided
   ✅ $12,000 in productivity loss prevented

Value Delivered:
   💰 $22,500 hardware refresh project (prevents failures)
   ⏱️ 24 hours downtime avoided = $12,000 saved
   ✅ Proactive vs. reactive = predictable costs
   📊 Zero surprise equipment failures

What This Means:

• $22K in aging hardware identified before it fails unexpectedly
• 24 hours of downtime prevented = $12,000 in productivity saved
• Proactive maintenance means predictable costs (not surprise emergencies)
• Your MSP is preventing problems before they impact your business

4. Financial Summary

Your ROI at a glance:

Business Value Summary - This Quarter

Your Investment: $10,998 (3 months × $3,666/month)

Value Delivered:
   Compliance:      $6,000  (40 hours audit prep saved)
   Security:        $200,000+ (threats prevented, zero breaches)
   Operations:      $12,000 (downtime avoided, failures prevented)
   Strategic:       $22,500 (hardware refresh before emergency)

Total Value:        $240,500
Your Investment:    $10,998

Return on Investment: 2,087%

What This Means:

• For every $1 you invest, you get $20+ in measurable value
• This doesn’t even count intangible benefits (peace of mind, compliance confidence, reputation protection)
• Your MSP delivers $240K+ in value every quarter
• Your IT budget is working for your business

Dashboard Features

Real-Time Updates

Evidence collected every 15 minutes:

• Integration data syncs automatically
• Compliance status stays current
• Threat counts update continuously
• No manual reporting needed

Example:

Last Updated: 2 hours ago

Next Update: 13 minutes

Data Sources Active:
✅ NinjaOne (asset inventory)
✅ Microsoft 365 (user security)
✅ Avanan (email security)
✅ Huntress (endpoint protection)
✅ NextDNS (network security)
✅ Backup system (disaster recovery)

Service Breakdown

See value per service:

Service	Monthly Cost	Compliance Controls	Value Delivered
Complete Asset Management	$441	CIS 1.1, 1.2, 1.5	$6,000/quarter audit savings
Advanced Email Security	$1,350	CIS 9.1, 9.2, 9.7	450 threats blocked/month
Backup & DR	$1,875	CIS 11.1-11.4	Business continuity assurance
EDR Protection	$735	CIS 10.1-10.7	24/7 threat monitoring
DNS Security	$294	CIS 9.2	1,247 malicious domains blocked

Total: $4,695/month = $56,340/year investment

Value: $240K+ per quarter in measurable outcomes

Historical Trends

Track improvement over time:

Compliance Progress (Last 6 Months)

April:   45% (24/54 CIS controls)
May:     58% (31/54 CIS controls)
June:    67% (36/54 CIS controls)
July:    73% (39/54 CIS controls)
August:  76% (41/54 CIS controls)
September: 78% (42/54 CIS controls)

Trend: +33% improvement in 6 months

What You Can Track:

• Compliance percentage over time
• Threats blocked month-over-month
• Services added and value increase
• ROI trending up or down
• Gaps being closed

Gap Identification

See what’s missing (and why it matters):

Identified Gaps & Recommendations

❌ Gap: Multi-Factor Authentication (MFA)
   Current State: Password-only authentication
   Risk: Credential compromise, unauthorized access
   Compliance Impact: Missing CIS 6.3, NIST PR.AC-7

   Recommended Service: Advanced MFA Solution
   Cost: $4/user/month × 75 users = $300/month
   Value: Prevents 80% of credential-based attacks
   ROI: One prevented breach ($200K avg) = 55 years of service

   Status: Opportunity identified by your MSP

Your MSP uses this to:

• Identify security/compliance gaps
• Recommend additional services
• Justify upgrades with evidence
• Keep you protected as threats evolve

Customer Portal Access

How to View Your Dashboard

Web Access:

1. Log in to customer portal
2. Click “Business Impact Dashboard”
3. See real-time value summary
4. Drill down into any metric

Email Reports:

• Receive monthly summary automatically
• Quarterly business reviews
• Critical alerts (new gaps, threats)

Mobile Access:

• View dashboard on phone/tablet
• Check compliance status anywhere
• Share with leadership easily

What You Can Do

Export Reports:

• Download PDF for board presentations
• Share compliance status with auditors
• Provide to cyber insurance company
• Include in investor/partner communications

Ask Questions:

• Natural language queries: “What’s our HIPAA compliance?”
• Drill into specific services
• See evidence details
• Understand any metric

Track Progress:

• Compare quarter-over-quarter
• See service value trends
• Monitor gap closure
• Validate ROI

Real-World Example

Customer: Regional accounting firm (75 employees)

Before LanternOps:

• No visibility into IT value
• Questioned MSP bill every month
• CFO asked: “What are we paying for?”
• MSP could only show ticket counts
• Considered switching providers

With LanternOps Business Impact Dashboard:

Dashboard Shows:

HIPAA Compliance: 78% (49/63 controls satisfied)

Services Active:
   ✅ Complete Asset Management
   ✅ Advanced Email Security
   ✅ Backup & Disaster Recovery
   ✅ EDR Protection
   ✅ DNS Security Filtering

Evidence (This Quarter):
   ✅ 428 phishing attacks blocked
   ✅ 147 endpoints protected 24/7
   ✅ 75 servers backed up daily
   ✅ Zero security incidents
   ✅ 100% uptime maintained

Business Value Delivered:
   💰 $6,000 saved on audit prep
   🛡️ $200K+ in potential losses avoided
   ⏱️ $12,000 in downtime prevented
   📊 2,087% ROI this quarter

Investment: $3,666/month ($43,992/year)
Value: $240,500/quarter ($962,000/year)

Result:

• CFO now champions IT budget in board meetings
• Shares dashboard with CPA firm’s clients to demonstrate due diligence
• No more questions about “what we’re paying for”
• MSP contract renewed for 3 years
• Referred 4 other accounting firms to MSP

CFO Quote:

“Before the Business Impact Dashboard, I questioned our IT spend. Now I see we’re getting $22 in value for every $1 invested. This dashboard turned our MSP from a cost center into a strategic advantage I can prove to our board and clients.”

Business Benefits

For Executive Leadership

Board/C-Suite Visibility:

• Prove IT spending delivers measurable value
• Show compliance status at any time
• Demonstrate risk management effectiveness
• Justify IT budget increases with data

Strategic Decision Making:

• See where investments create most value
• Identify gaps before they become problems
• Compare cost of prevention vs. cost of failure
• Plan IT roadmap based on evidence

For Finance Teams

Budget Justification:

• ROI calculation for every service
• Compare IT spend to value received
• Predictable costs (proactive vs. reactive)
• Evidence for audit committees

Compliance Documentation:

• Audit-ready evidence always available
• Cyber insurance requirements satisfied
• Regulatory compliance proof
• Third-party assessment support

For Operations Teams

Day-to-Day Confidence:

• Know systems are protected 24/7
• See backup success rates
• Track threat prevention
• Validate service delivery

Planning & Forecasting:

• Hardware refresh schedules
• Service upgrade timelines
• Budget planning for improvements
• Risk mitigation roadmap

Integration with Other Features

Compliance Automation

Your dashboard proves the value from Compliance Automation:

• Real-time compliance percentage
• Evidence collection status
• Audit package readiness
• Controls satisfied vs. gaps

Revenue Discovery

Your MSP uses the dashboard to identify Revenue Opportunities that benefit you:

• Service gaps = security/compliance risks for you
• Recommendations are evidence-based (not just upselling)
• See how new services increase your protection
• Understand ROI before purchasing

Success Metrics

Track what matters:

Compliance Metrics

• Overall compliance percentage
• Controls satisfied vs. total
• Framework coverage (CIS, NIST, HIPAA, etc.)
• Audit readiness score

Security Metrics

• Threats blocked (total and by type)
• Security incidents (should be zero)
• Attack surface reduction
• Vulnerability remediation rate

Operational Metrics

• System uptime percentage
• Backup success rate
• Proactive vs. reactive work ratio
• Hardware failure prevention

Financial Metrics

• Total ROI percentage
• Value delivered vs. investment
• Cost avoidance (breaches, downtime)
• Savings vs. traditional IT approaches

Next Steps

• Understand Compliance Automation Value
• See How Revenue Discovery Works
• Learn About Compliance Frameworks
• View Your Customer Portal

Questions?

• How is business value calculated?
• What evidence sources are used?
• Can I customize my dashboard?
• Contact Support