Business Impact Dashboard

Your Business Impact Dashboard provides real-time proof of the business value your MSP delivers every single day. No more wondering “what am I paying for?” - see exactly what you’re getting in measurable business terms.

The Traditional Problem

Most MSPs can’t prove their value:

• 📊 No connection between IT spend and business outcomes
• ❓ “What am I paying for?” has no good answer
• 📧 Only proof of work is ticket counts and time logs
• 📉 Value discussions happen once per quarter (if at all)
• 🤷 No visibility into compliance, security, or risk reduction
• 💰 Hard to justify IT budget when value is invisible

The LanternOps Solution

Automatic, continuous value proof:

• 📈 Snapshot-based business value metrics with configurable update frequency
• 🎯 Measurable outcomes - compliance controls satisfied, threats blocked, risks avoided
• 💵 ROI calculation - see exactly what you get for what you pay
• 🔍 Complete transparency - services → standards → evidence → value
• 😌 Always current - not outdated quarterly reports
• 📊 Executive-ready - share with board, finance, leadership

How It Works

The Value Translation System

Your MSP’s services connect to industry standards and prove business value automatically:

Your Services
    ↓
Industry Standards (CIS, NIST, HIPAA, etc.)
    ↓
Evidence Collection (automatic from integrations)
    ↓
Business Value Calculation
    ↓
Your Dashboard (real-time proof)

Example Flow:

Service: "Complete Asset Management" ($441/month)
   ↓
Implements: CIS 1.1, 1.2, 1.5 | NIST ID.AM-1, ID.AM-2
   ↓
Evidence: 147 endpoints tracked via NinjaOne (updated 2 hours ago)
   ↓
Business Value:
   ✅ Audit-ready asset inventory (saves 40 hrs/quarter)
   ✅ Identified $22K hardware refresh need before failure
   ✅ Compliance proof for cyber insurance

What Your Dashboard Shows

1. Compliance Value

See your compliance status in real-time:

CIS Controls Framework: 78% Complete (42/54 controls)

✅ Satisfied Controls: 42
   Administrative Safeguards: 18/20
   Physical Safeguards: 10/13
   Technical Safeguards: 14/21

Evidence:
   - 147 endpoints tracked and protected
   - 450 phishing attempts blocked this month
   - 75 servers backed up daily
   - Last restore test: Successful (Nov 1, 2025)

Value Delivered:
   💰 $6,000 saved in audit prep time this quarter
   📋 Audit-ready documentation always available
   ✅ Cyber insurance requirements satisfied
   🛡️ Compliance proof for customers/partners

What This Means:

• You’re 78% compliant with industry standards (not guessing)
• 42 security controls are actively protecting your business
• Evidence is collected automatically (not scrambling during audits)
• $6,000 saved every quarter on audit preparation

2. Security Value

Track threats prevented and risks avoided:

Security Protection Status

Threats Blocked This Month: 450
   Email Security:
      ✅ 428 phishing attempts blocked
      ✅ 22 malware attachments quarantined
      ✅ Zero successful attacks

   Network Security:
      ✅ 1,247 malicious domains blocked (DNS filtering)
      ✅ 89 malware downloads prevented
      ✅ Zero ransomware infections

   Endpoint Security:
      ✅ 147 endpoints protected 24/7
      ✅ Real-time threat monitoring active
      ✅ Automatic malware removal

Value Delivered:
   💰 Average ransomware attack cost: $200,000
   🛡️ One prevented attack pays for 22+ years of service
   ✅ Zero security incidents this quarter
   📊 100% uptime maintained

What This Means:

• 450 threats stopped before they reached your users
• Zero successful attacks means zero downtime from security incidents
• $200K+ in potential losses avoided (average ransomware cost)
• Your MSP’s security services are actively protecting you 24/7

3. Operational Value

See proactive maintenance value:

Operational Excellence

Hardware Lifecycle Management:
   ✅ 12 aging devices identified for replacement
   ✅ 5 warranty expirations prevented
   ✅ 3 hardware failures avoided through proactive replacement

System Health:
   ✅ 23 critical patches applied within 24 hours
   ✅ Zero critical vulnerabilities over 30 days old
   ✅ 100% backup success rate

Downtime Prevention:
   ✅ 3 potential failures prevented
   ✅ 24 hours of downtime avoided
   ✅ $12,000 in productivity loss prevented

Value Delivered:
   💰 $22,500 hardware refresh project (prevents failures)
   ⏱️ 24 hours downtime avoided = $12,000 saved
   ✅ Proactive vs. reactive = predictable costs
   📊 Zero surprise equipment failures

What This Means:

• $22K in aging hardware identified before it fails unexpectedly
• 24 hours of downtime prevented = $12,000 in productivity saved
• Proactive maintenance means predictable costs (not surprise emergencies)
• Your MSP is preventing problems before they impact your business

4. Financial Summary

Your ROI at a glance:

Business Value Summary - This Quarter

Your Investment: $10,998 (3 months × $3,666/month)

Value Delivered:
   Compliance:      $6,000  (40 hours audit prep saved)
   Security:        $200,000+ (threats prevented, zero breaches)
   Operations:      $12,000 (downtime avoided, failures prevented)
   Strategic:       $22,500 (hardware refresh before emergency)

Total Value:        $240,500
Your Investment:    $10,998

Return on Investment: 2,087%

What This Means:

• For every $1 you invest, you get $20+ in measurable value
• This doesn’t even count intangible benefits (peace of mind, compliance confidence, reputation protection)
• Your MSP delivers $240K+ in value every quarter
• Your IT budget is working for your business

Dashboard Features

Snapshot-Based Updates

Business value calculated via scheduled snapshots:

• Integration data syncs on configurable schedules
• Snapshots capture point-in-time business metrics
• Historical snapshots enable trend analysis
• Automatic snapshot generation via Celery tasks

Example:

Latest Snapshot: December 15, 2025 at 9:00 AM

Snapshot Frequency: Daily

Data Sources Active:
✅ Asset inventory (endpoints, servers, users)
✅ Microsoft 365 (user security, email data)
✅ Security integrations (threats, vulnerabilities)
✅ Service catalog (active services, pricing)
✅ Compliance frameworks (control implementations)
✅ Activity logs (work done, tickets, events)

Service Breakdown

See value per service:

Service	Monthly Cost	Compliance Controls	Value Delivered
Complete Asset Management	$441	CIS 1.1, 1.2, 1.5	$6,000/quarter audit savings
Advanced Email Security	$1,350	CIS 9.1, 9.2, 9.7	450 threats blocked/month
Backup & DR	$1,875	CIS 11.1-11.4	Business continuity assurance
EDR Protection	$735	CIS 10.1-10.7	24/7 threat monitoring
DNS Security	$294	CIS 9.2	1,247 malicious domains blocked

Total: $4,695/month = $56,340/year investment

Value: $240K+ per quarter in measurable outcomes

Historical Trends

Track improvement over time:

Compliance Progress (Last 6 Months)

April:   45% (24/54 CIS controls)
May:     58% (31/54 CIS controls)
June:    67% (36/54 CIS controls)
July:    73% (39/54 CIS controls)
August:  76% (41/54 CIS controls)
September: 78% (42/54 CIS controls)

Trend: +33% improvement in 6 months

What You Can Track:

• Compliance percentage over time
• Threats blocked month-over-month
• Services added and value increase
• ROI trending up or down
• Gaps being closed

Gap Identification

See what’s missing (and why it matters):

Identified Gaps & Recommendations

❌ Gap: Multi-Factor Authentication (MFA)
   Current State: Password-only authentication
   Risk: Credential compromise, unauthorized access
   Compliance Impact: Missing CIS 6.3, NIST PR.AC-7

   Recommended Service: Advanced MFA Solution
   Cost: $4/user/month × 75 users = $300/month
   Value: Prevents 80% of credential-based attacks
   ROI: One prevented breach ($200K avg) = 55 years of service

   Status: Opportunity identified by your MSP

Your MSP uses this to:

• Identify security/compliance gaps
• Recommend additional services
• Justify upgrades with evidence
• Keep you protected as threats evolve

Customer Portal Access

How to View Your Dashboard

Web Access:

1. Log in to customer portal
2. In the sidebar, expand Business Impact and click Dashboard
3. View latest snapshot or historical data
4. Click metrics for detailed transparency views

Dashboard Views:

• Snapshot dashboard (current period metrics)
• Trend analysis (historical comparison)
• Value summary (executive overview)
• Detailed breakdowns (drill-down into components)

Transparency Features:

• Click any metric to see calculation details
• View reasoning chains showing how values were derived
• Access source data and evidence
• Export to PDF, CSV, or JSON

Viewing Individual Customer Value (For MSPs)

How to Access:

1. In the sidebar, click All Customers
2. Select a customer from the list
3. Click the Business Impact Dashboard tab

What You’ll See:

• Customer-specific compliance status
• Value delivered to that customer
• Services active for that customer
• Evidence collected from their systems
• ROI calculation for their investment
• Opportunities to increase value

What You Can Do

Export Reports:

• Download PDF for board presentations
• Share compliance status with auditors
• Provide to cyber insurance company
• Include in investor/partner communications

Explore Metrics:

• Click any metric for detailed transparency views
• Review reasoning chains and calculations
• Access evidence and source data
• View confidence scores for each calculation

Track Progress:

• Compare quarter-over-quarter
• See service value trends
• Monitor gap closure
• Validate ROI

Real-World Example

Customer: Regional accounting firm (75 employees)

Before LanternOps:

• No visibility into IT value
• Questioned MSP bill every month
• CFO asked: “What are we paying for?”
• MSP could only show ticket counts
• Considered switching providers

With LanternOps Business Impact Dashboard:

Dashboard Shows:

HIPAA Compliance: 78% (49/63 controls satisfied)

Services Active:
   ✅ Complete Asset Management
   ✅ Advanced Email Security
   ✅ Backup & Disaster Recovery
   ✅ EDR Protection
   ✅ DNS Security Filtering

Evidence (This Quarter):
   ✅ 428 phishing attacks blocked
   ✅ 147 endpoints protected 24/7
   ✅ 75 servers backed up daily
   ✅ Zero security incidents
   ✅ 100% uptime maintained

Business Value Delivered:
   💰 $6,000 saved on audit prep
   🛡️ $200K+ in potential losses avoided
   ⏱️ $12,000 in downtime prevented
   📊 2,087% ROI this quarter

Investment: $3,666/month ($43,992/year)
Value: $240,500/quarter ($962,000/year)

Result:

• CFO now champions IT budget in board meetings
• Shares dashboard with CPA firm’s clients to demonstrate due diligence
• No more questions about “what we’re paying for”
• MSP contract renewed for 3 years
• Referred 4 other accounting firms to MSP

CFO Quote:

“Before the Business Impact Dashboard, I questioned our IT spend. Now I see we’re getting $22 in value for every $1 invested. This dashboard turned our MSP from a cost center into a strategic advantage I can prove to our board and clients.”

Business Benefits

For Executive Leadership

Board/C-Suite Visibility:

• Prove IT spending delivers measurable value
• Show compliance status at any time
• Demonstrate risk management effectiveness
• Justify IT budget increases with data

Strategic Decision Making:

• See where investments create most value
• Identify gaps before they become problems
• Compare cost of prevention vs. cost of failure
• Plan IT roadmap based on evidence

For Finance Teams

Budget Justification:

• ROI calculation for every service
• Compare IT spend to value received
• Predictable costs (proactive vs. reactive)
• Evidence for audit committees

Compliance Documentation:

• Audit-ready evidence always available
• Cyber insurance requirements satisfied
• Regulatory compliance proof
• Third-party assessment support

For Operations Teams

Day-to-Day Confidence:

• Know systems are protected 24/7
• See backup success rates
• Track threat prevention
• Validate service delivery

Planning & Forecasting:

• Hardware refresh schedules
• Service upgrade timelines
• Budget planning for improvements
• Risk mitigation roadmap

Integration with Other Features

Compliance Automation

Your dashboard proves the value from Compliance Automation:

• Current compliance percentage per framework
• Evidence collection status with timestamps
• Audit package readiness indicators
• Controls satisfied vs. gaps with detailed breakdown

Revenue Discovery

Your MSP uses the dashboard to identify Revenue Opportunities that benefit you:

• Service gaps = security/compliance risks for you
• Recommendations are evidence-based (not just upselling)
• See how new services increase your protection
• Understand ROI before purchasing

Success Metrics

Track what matters:

Compliance Metrics

• Overall compliance percentage
• Controls satisfied vs. total
• Framework coverage (CIS, NIST, HIPAA, etc.)
• Audit readiness score

Security Metrics

• Threats blocked (total and by type)
• Security incidents (should be zero)
• Attack surface reduction
• Vulnerability remediation rate

Operational Metrics

• System uptime percentage
• Backup success rate
• Proactive vs. reactive work ratio
• Hardware failure prevention

Financial Metrics

• Total ROI percentage
• Value delivered vs. investment
• Cost avoidance (breaches, downtime)
• Savings vs. traditional IT approaches

Next Steps

• Understand Compliance Automation Value
• See How Revenue Discovery Works
• Learn About Compliance Frameworks
• View Your Customer Portal

Questions?

• How is business value calculated?
• What evidence sources are used?
• Can I customize my dashboard?
• Contact Support